The All New 9+one Program ^TM

Building on the success of the MORE^OB patient safety program and in response to interest expressed by MORE^OB clients, Salus has developed 9 + one, a strategic and proactive approach to improving and sustaining patient safety performance in other healthcare settings. 

The 9 + one program:

• is designed to improve patient safety performance through direct application of the principles and practices of High Reliability Organizations (HRO’s) to daily clinical practice;
• is designed to build a culture of safety and improve the quality of interactions among providers and with patients;
• employs narrative, emergent and reflective learning processes to deepen the understanding of issues, make sense of the causes, and generate innovative solutions to improve safety;
• is designed to strengthen safety leadership at the frontline, within teams and across organizations;
• draws on lessons learned from MORE^OB that teams learn best through processes that are meaningful to them. 9 + one program learning helps interprofessional teams address performance issues affecting patient safety in real time, making it practical and enabling buy-in from busy practitioners;
• addresses systems as well as human factors affecting patient safety;
• recognizes that each organization and team is unique and responds with a rigorous assessment process and curriculum tailored to enable and sustain improvements in patient safety;
• integrates with the organization’s existing patient safety structures and initiatives;
• develops competencies through training of “champions” from the hospital program as implementation facilitators for the selected curriculum element(s) on their unit(s); and
• develops the skills necessary within units to sustain their patient safety programs into the future.
  

Through the above, 9 + one enables healthcare organizations to leverage their strengths and optimize opportunities to improve patient safety performance in an environment of effective, interprofessional, collaborative patient-centred practice.

The 9 + one program includes the following content elements:

• Safety culture improvement
• Communication improvement
• Developing high performance teams
• Patient safety leadership
• Interprofessional Communities of Practice

All of the 9 + one program elements are based upon experiential learning.  Experiential learning focuses on "how to" knowledge, requiring repeated experiences and evaluations over time (practice, practice, practice) rather than initial one shot exercises, and enables learners to acquire the skill of reflection-in-action rather than a memory full of abstract principles.

For more information about the 9 + one Program, click here or to speak directly to someone Contact Us.